Customer First

Customer First is exactly what it says. It promotes the commitment to put the Customer First in all that is said and done. It is more than a programme or an initiative; it is a way of working that requires unequivocal dedication and delivery.  BGL Group has made a firm commitment to delivering Customer First in its mission to be the leading golf operator in the UK.

Members of staff within the BGL Group have collaborated to design and deliver a crucial part of Customer First – ‘the ‘MAD Charter’ (Making a Difference),which is upheld by the senior management and customer champions at each unit.

All BGL Group staff are inducted, developed and given the support they need to be the best they can be to deliver delightful customer experiences. 

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